Check-in Policy:
- The primary guest must be at least 18 years of age to be able to check into the hotel.
- The usual standard check-in time is 12 noon. AIR STAY ROOM tries to ensure that you can check-in any time after that till your reservation is valid.
- It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
- After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact OYO immediately. OYO will verify the issue with the Hotel and post verification, you would be provided the following assistance:
a. AIR STAY ROOM will try to arrange for accommodation in the same Hotel
b. AIR STAY ROOM will try to provide you with alternate accommodation in its other listed properties if the same is available.
c. If AIR STAY ROOM is unable to provide alternative accommodation or you do not accept such alternate accommodation, you may be offered full refund.
d. AIR STAY ROOM will not be liable for compensation beyond your booking payment. - Unless specifically intimated, AIR STAY ROOM shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of AIR STAY ROOM.
Early Check-in and Late Check-out:
1. Early Check-In: The standard check-in time in Hotels is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:
| Check-in Time | Early Check-in Charges |
|---|---|
| Before 6 AM | 100% charges for one day payable as per room rates for the previous day |
| Between 6 AM and 10 AM | 0% to 30% charges payable as per room rates for the previous day, depending on hotel policy |
| Between 10 AM and 12 Noon | Complimentary |
Complimentary breakfast will not be available to you for the day of early check in.
2. Late Check-out: The standard check-out time in Hotels is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy:
| Check-out Time | Late Check-out Charges |
|---|---|
| Between 11 AM and 1 PM | Complimentary |
| Between 1 PM and 5 PM | Upto 30% of the room rate for the day, depending on hotel policy |
| After 5 PM | 100% of the room rate for the day |
